FAQs
Find answers fast! Browse our FAQ for solutions to your most frequent questions.
- Why do I Need an Integration?
- Having Trouble Uploading Profile Pictures?
- Why Are My Points Different In The Reward Store Vs The Score Card?
- What Is The Tier Level Based On?
- Can You Hide the Points and Tiers in Competitions?
- Users FAQ
- How To Get A Valid YouTube Link
- Why Isn't the Gong Ringing?
- Do My Users Have To Have Email Addresses?
- How do I Know Which Team Members Have Downloaded the Spinify App?
- Who Receives a Notification?
- Common Google Sheet Sync Issues FAQ
- Teams FAQ
- Spinify Salesforce App Security
- How to Deactivate an Integration with Spinify
- What Does An External ID Look Like?
Competitions
- Does Spinify Competitions Work for One-Day Events?
- Why Can I Only Add 1 Player/Team To My Competition?
- Can I Edit the Competition Once Created?
- How do I Set the Target as a Percentage in a Competition?
- How Do I Change the Competition Duration Message?
- How to Create a Draft Competition
- How to Remove a User From a Competition?
- Can I Reactivate a Competition?
- Competition Status
- How Long Does it Take to Update a Competition?
- Custom Background Image Size
- Why Hasn't My Player's Competition View Been Updated/Synced?
- How can I set a Custom Competition Background?
- Can I View All the Competitions in the App?
- Can I Export My Competition Data?
- Can I Use OR Filter Conditions
- Multimetrics FAQ
- How do I Create Individual Targets?
- How To Use AI Backgrounds
- What Are Pacing Indicators?
- Can I Award Points Based On Scores?
- Can I Change The Font Size On My Leaderboard?
Account
TV & Channels
- Why is my TV Channel redirecting me to the login page?
- Using Web Messages to Display Bulk and High Resolution Images
- When Will My Messages Display on the TV?
- Can I use Custom Media Files for Transitions Between Displays?
- How to Make a Channel Full Screen
- Image, Logo, Background not Refreshing on the TV?
Spinify
Troubleshooting
- Why isn't my Message Showing up?
- Videos & Sound Effects Not Working
- Finding and Using Sound Effects
- Chromebit Displaying a White Screen?
- Blank Black Screen Login Issue
- Why Is My Slack Channel Missing From The Achievements Form?
- Can I Duplicate A Message?
- Why Can't I Invite The Spinify Bot To My Slack Channel?
- Can I Bulk Send Invites?