---
title: FAQs | Spinify Knowledge
description: Find answers fast! Browse our FAQ for solutions to your most frequent questions.
---

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1. [Spinify Knowledge](https://knowledge.spinify.com/help)
2. [FAQs](https://knowledge.spinify.com/help/faqs)

# FAQs

 Find answers fast! Browse our FAQ for solutions to your most frequent questions.

- [Why do I Need an Integration?](https://knowledge.spinify.com/help/why-do-i-need-an-integration)
- [Having Trouble Uploading Profile Pictures?](https://knowledge.spinify.com/help/having-trouble-uploading-profile-pictures)
- [Why Are My Points Different In The Reward Store Vs The Score Card?](https://knowledge.spinify.com/help/why-are-my-points-different-in-the-reward-store-vs-the-score-card)
- [What Is The Tier Level Based On?](https://knowledge.spinify.com/help/what-is-the-tier-level-based-on)
- [Can You Hide the Points and Tiers in Competitions?](https://knowledge.spinify.com/help/can-you-hide-the-points-and-tiers-in-competitions)
- [Users FAQ](https://knowledge.spinify.com/help/users-faq)
- [How To Get A Valid YouTube Link](https://knowledge.spinify.com/help/how-to-get-a-valid-youtube-link)
- [Why Isn't the Gong Ringing?](https://knowledge.spinify.com/help/why-isnt-the-gong-ringing)
- [Do My Users Have To Have Email Addresses?](https://knowledge.spinify.com/help/do-my-users-have-to-have-email-addresses)
- [How do I Know Which Team Members Have Downloaded the Spinify App?](https://knowledge.spinify.com/help/how-do-i-know-which-team-members-have-downloaded-the-spinify-app)
- [Who Receives a Notification?](https://knowledge.spinify.com/help/who-receives-a-notification)
- [Common Google Sheet Sync Issues FAQ](https://knowledge.spinify.com/help/common-google-sheet-sync-issues-faq)
- [Teams FAQ](https://knowledge.spinify.com/help/teams-faq)
- [Spinify Salesforce App Security](https://knowledge.spinify.com/help/spinify-salesforce-app-security)
- [How to Deactivate an Integration with Spinify](https://knowledge.spinify.com/help/how-to-deactivate-an-integration-with-spinify)
- [What Does An External ID Look Like?](https://knowledge.spinify.com/help/what-does-an-external-id-look-like)

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## Competitions

- [Comparison Screen FAQ](https://knowledge.spinify.com/help/multimetrics-faq)
- [View Your Hit Target Count And Past Performance](https://knowledge.spinify.com/help/past-performance)
- [Can I Use OR Filter Logic Conditions](https://knowledge.spinify.com/help/can-i-use-or-filter-logic-conditions)
- [Can I Add A Competition To A Channel Multiple Times?](https://knowledge.spinify.com/help/can-i-add-a-competition-to-a-channel-multiple-times)
- [Can I Change The Font Size On My Leaderboard?](https://knowledge.spinify.com/help/change-the-font-size)
- [How To Use AI Backgrounds](https://knowledge.spinify.com/help/ai-backgrounds)
- [Can I Award Points Based On Scores?](https://knowledge.spinify.com/help/points-based-on-scores)
- [Does Spinify Competitions Work for One-Day Events?](https://knowledge.spinify.com/help/does-spinify-competitions-work-for-one-day-events)
- [How to Remove a User From a Competition?](https://knowledge.spinify.com/help/how-to-remove-a-user-from-a-competition)
- [How do I Create Individual Targets?](https://knowledge.spinify.com/help/how-do-i-create-individual-targets)
- [Can I Edit the Competition Once Created?](https://knowledge.spinify.com/help/can-i-edit-the-competition-once-created)
- [Can I Reactivate a Competition?](https://knowledge.spinify.com/help/can-i-reactivate-a-competition)
- [Can I View All the Competitions in the App?](https://knowledge.spinify.com/help/can-i-view-all-the-competitions-in-the-app)
- [Competition Status](https://knowledge.spinify.com/help/competition-status)
- [How to Create a Draft Competition](https://knowledge.spinify.com/help/how-to-create-a-draft-competition)
- [Custom Background Image Size](https://knowledge.spinify.com/help/custom-background-image-size)
- [How Do I Change the Competition Duration Message?](https://knowledge.spinify.com/help/how-do-i-change-the-competition-duration-message)
- [How can I set a Custom Competition Background?](https://knowledge.spinify.com/help/how-can-i-set-a-custom-competition-background)
- [How Long Does it Take to Update a Competition?](https://knowledge.spinify.com/help/how-long-does-it-take-to-update-a-competition)
- [How do I Set the Target as a Percentage in a Competition?](https://knowledge.spinify.com/help/how-do-i-set-the-target-as-a-percentage-in-a-competition)
- [Why Hasn't My Player's Competition View Been Updated/Synced?](https://knowledge.spinify.com/help/why-hasnt-my-players-competition-view-been-updated-synced)
- [Why Can I Only Add 1 Player/Team To My Competition?](https://knowledge.spinify.com/help/why-can-i-only-add-1-player/team-to-my-competition)
- [Can I Export My Competition Data?](https://knowledge.spinify.com/help/can-i-export-my-competition-to-sharepoint-or-send-in-an-email)
- [What Are Pacing Indicators?](https://knowledge.spinify.com/help/what-are-pacing-indicators)

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## Account

- [How to Change the Spinify Logo to my Company Logo?](https://knowledge.spinify.com/help/how-to-change-the-spinify-logo-to-my-company-logo)
- [How Do I Update My Company Branding?](https://knowledge.spinify.com/help/company-branding)
- [Change the Currency Symbol for Your Account](https://knowledge.spinify.com/help/change-the-currency-symbol-for-your-account)
- [How to Grant Temporary Salesforce Login Access to Spinify Support](https://knowledge.spinify.com/help/how-to-grant-temporary-salesforce-login-access-to-spinify-support)
- [Do You Have Keyboard Shortcuts?](https://knowledge.spinify.com/help/do-you-have-keyboard-shortcuts)
- [How to Use Single Sign On](https://knowledge.spinify.com/help/how-to-use-single-sign-on)
- [How to Reset Your MySpinify Password](https://knowledge.spinify.com/help/how-to-reset-your-myspinify-password)

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## TV & Channels

- [How To Turn On/Off YouTube Captions In Spinify](https://knowledge.spinify.com/help/youtube-captions)
- [When Will My Messages Display on the TV?](https://knowledge.spinify.com/help/when-will-my-messages-display-on-the-tv)
- [How to Make a Channel Full Screen](https://knowledge.spinify.com/help/how-to-make-a-channel-full-screen)
- [Image, Logo, Background not Refreshing on the TV?](https://knowledge.spinify.com/help/image-logo-background-not-refreshing-on-the-tv)
- [Can I use Custom Media Files for Transitions Between Displays?](https://knowledge.spinify.com/help/can-i-use-custom-media-files-for-transitions-between-displays)
- [Using Web Messages to Display Bulk and High Resolution Images](https://knowledge.spinify.com/help/using-web-messages-to-display-bulk-and-high-resolution-images)
- [Why is my TV Channel redirecting me to the login page?](https://knowledge.spinify.com/help/why-is-my-tv-channel-redirecting-me-to-the-login-page)

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## Spinify

- [Where Can I View My Admin Dashboard Page?](https://knowledge.spinify.com/help/admin-overview)
- [Dashboard View](https://knowledge.spinify.com/help/dashboard-view)
- [Do You Have Customer References?](https://knowledge.spinify.com/help/do-you-have-customer-references)
- [Using Chat in MySpinify](https://knowledge.spinify.com/help/using-chat-in-myspinify)
- [What is Gamification?](https://knowledge.spinify.com/help/what-is-gamification)
- [Languages](https://knowledge.spinify.com/help/languages)
- [Using the Changelog, Feature Requests and Roadmap in MySpinify](https://knowledge.spinify.com/help/using-the-changelog-feature-requests-and-roadmap-in-myspinify)

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## Troubleshooting

- [Bullhorn Troubleshooting](https://knowledge.spinify.com/help/bullhorn-troubleshooting)
- [Can I Bulk Send Invites?](https://knowledge.spinify.com/help/can-i-bulk-send-invites)
- [Why Can't I Invite The Spinify Bot To My Slack Channel?](https://knowledge.spinify.com/help/slack-bot-troubleshooting)
- [Chromebit Displaying a White Screen?](https://knowledge.spinify.com/help/chromebit-displaying-a-white-screen)
- [Can I Duplicate A Message?](https://knowledge.spinify.com/help/duplicate-a-message)
- [Why Is My Slack Channel Missing From The Achievements Form?](https://knowledge.spinify.com/help/slack-channel-missing)
- [Videos & Sound Effects Not Working](https://knowledge.spinify.com/help/videos-sound-effects-not-working)
- [Blank Black Screen Login Issue](https://knowledge.spinify.com/help/blank-black-screen-login-issue)
- [Why isn't my Message Showing up?](https://knowledge.spinify.com/help/why-isnt-my-message-showing-up)
- [Finding and Using Sound Effects](https://knowledge.spinify.com/help/finding-and-using-sound-effects)

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## Sidekick

- [Sidekick FAQ](https://knowledge.spinify.com/help/sidekick-faq)
- [What is Sidekick?](https://knowledge.spinify.com/help/what-is-sidekick)

## Achievement

- [Can I Use A GIF To Celebrate Achievements?](https://knowledge.spinify.com/help/gifcelebrations)
- [Can I Add The Recognition Agent To Microsoft Teams?](https://knowledge.spinify.com/help/can-i-add-the-recognition-agent-to-microsoft-teams)
- [Can I Add My Recognition Agent To Slack?](https://knowledge.spinify.com/help/can-i-add-my-recognition-agent-to-slack)
- [Can I Enable/Disable An Achievement?](https://knowledge.spinify.com/help/enable-disable-achievement)
- [What Happens If We Have Multiple Birthdays/Work Anniversaries On The Same Day?](https://knowledge.spinify.com/help/what-happens-if-we-have-multiple-birthdays/work-anniversaries-on-the-same-day)

- [Discover Spinify](https://knowledge.spinify.com/help/discover-spinify)
- [Quick Set Up](https://knowledge.spinify.com/help/quick-set-up#main-content)

    - [Competitions & Leaderboards](https://knowledge.spinify.com/help/quick-set-up#competitions-leaderboards)
    - [Users](https://knowledge.spinify.com/help/quick-set-up#users)
    - [Achievements](https://knowledge.spinify.com/help/quick-set-up#achievements)
    - [TV & Displays](https://knowledge.spinify.com/help/quick-set-up#tv-displays)
    - [Onboarding](https://knowledge.spinify.com/help/quick-set-up#onboarding)
    - [Single Sign On](https://knowledge.spinify.com/help/quick-set-up#single-sign-on)
- [Integrations](https://knowledge.spinify.com/help/integrations#main-content)

    - [Agentbox](https://knowledge.spinify.com/help/integrations#agentbox)
    - [MRI Box and Dice](https://knowledge.spinify.com/help/integrations#mri-box-and-dice)
    - [Bullhorn](https://knowledge.spinify.com/help/integrations#bullhorn)
    - [Zendesk](https://knowledge.spinify.com/help/integrations#zendesk)
    - [PowerBI](https://knowledge.spinify.com/help/integrations#powerbi)
    - [CSV Upload](https://knowledge.spinify.com/help/integrations#csv-upload)
    - [HubSpot](https://knowledge.spinify.com/help/integrations#hubspot)
    - [Google Sheets](https://knowledge.spinify.com/help/integrations#google-sheets)
    - [Google Slides or Google Calendar](https://knowledge.spinify.com/help/integrations#google-slides-or-google-calendar)
    - [Spinify API](https://knowledge.spinify.com/help/integrations#spinify-api)
    - [Salesforce Reports](https://knowledge.spinify.com/help/integrations#salesforce-reports)
    - [Microsoft Excel](https://knowledge.spinify.com/help/integrations#microsoft-excel)
    - [Pipedrive](https://knowledge.spinify.com/help/integrations#pipedrive)
    - [Salesforce Trailhead](https://knowledge.spinify.com/help/integrations#salesforce-trailhead)
    - [Tableau](https://knowledge.spinify.com/help/integrations#tableau)
    - [LockedOn](https://knowledge.spinify.com/help/integrations#lockedon)
    - [Microsoft Teams](https://knowledge.spinify.com/help/integrations#microsoft-teams)
    - [SQL](https://knowledge.spinify.com/help/integrations#sql)
    - [Slack](https://knowledge.spinify.com/help/integrations#slack)
    - [Microsoft Dynamics](https://knowledge.spinify.com/help/integrations#microsoft-dynamics)
    - [Outreach](https://knowledge.spinify.com/help/integrations#outreach)
    - [Rex Software](https://knowledge.spinify.com/help/integrations#rex-software)
    - [JobAdder](https://knowledge.spinify.com/help/integrations#jobadder)
    - [Salesforce](https://knowledge.spinify.com/help/integrations#salesforce)
    - [Follow Up Boss](https://knowledge.spinify.com/help/integrations#follow-up-boss)
    - [Zapier](https://knowledge.spinify.com/help/integrations#zapier)
    - [CloudCall](https://knowledge.spinify.com/help/integrations#cloudcall)
    - [Freshdesk](https://knowledge.spinify.com/help/integrations#freshdesk)
    - [MRI Vault CRM](https://knowledge.spinify.com/help/integrations#mri-vault-crm)
    - [Webhooks](https://knowledge.spinify.com/help/integrations#webhooks)
    - [FTP](https://knowledge.spinify.com/help/integrations#ftp)
    - [GetAccept](https://knowledge.spinify.com/help/integrations#getaccept)
    - [Close CRM](https://knowledge.spinify.com/help/integrations#close-crm)
    - [HighLevel](https://knowledge.spinify.com/help/integrations#highlevel)
    - [Aircall](https://knowledge.spinify.com/help/integrations#aircall)
    - [Kixie](https://knowledge.spinify.com/help/integrations#kixie)
    - [LeadDesk](https://knowledge.spinify.com/help/integrations#leaddesk)
    - [Zoho](https://knowledge.spinify.com/help/integrations#zoho)
- [Incentives](https://knowledge.spinify.com/help/incentives#main-content)

    - [Reward Store](https://knowledge.spinify.com/help/incentives#reward-store)
    - [Points, Badges & Tiers](https://knowledge.spinify.com/help/incentives#points-badges-tiers)
    - [Prize Wheels](https://knowledge.spinify.com/help/incentives#prize-wheels)
- [FAQs](https://knowledge.spinify.com/help/faqs#main-content)

    - [Competitions](https://knowledge.spinify.com/help/faqs#competitions)
    - [Account](https://knowledge.spinify.com/help/faqs#account)
    - [TV & Channels](https://knowledge.spinify.com/help/faqs#tv-channels)
    - [Spinify](https://knowledge.spinify.com/help/faqs#spinify)
    - [Troubleshooting](https://knowledge.spinify.com/help/faqs#troubleshooting)
    - [Sidekick](https://knowledge.spinify.com/help/faqs#sidekick)
    - [Achievement](https://knowledge.spinify.com/help/faqs#achievement)
- [Manager Toolkit](https://knowledge.spinify.com/help/manager-toolkit#main-content)

    - [AI Coaching Agent](https://knowledge.spinify.com/help/manager-toolkit#ai-coaching-agent)
    - [Analytics](https://knowledge.spinify.com/help/manager-toolkit#analytics)
    - [Messages & Announcements](https://knowledge.spinify.com/help/manager-toolkit#messages-announcements)
    - [Coaching Tools](https://knowledge.spinify.com/help/manager-toolkit#coaching-tools)
- [Administration & Accounts](https://knowledge.spinify.com/help/administration-accounts#main-content)

    - [Billing](https://knowledge.spinify.com/help/administration-accounts#billing)
    - [Privacy & Terms](https://knowledge.spinify.com/help/administration-accounts#privacy-terms)
- [Players Zone](https://knowledge.spinify.com/help/players-zone)
- [Apps & Extensions](https://knowledge.spinify.com/help/apps-extensions#main-content)

    - [Chrome Extension](https://knowledge.spinify.com/help/apps-extensions#chrome-extension)
    - [Mobile App](https://knowledge.spinify.com/help/apps-extensions#mobile-app)
    - [Spinify MCP](https://knowledge.spinify.com/help/apps-extensions#spinify-mcp)

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