--- title: Videos & Sound Effects Not Working description: Fix issues with non-working videos and sound effects on Spinify with this comprehensive troubleshooting guide. --- [Skip to content](https://knowledge.spinify.com/help/videos-sound-effects-not-working#main-content) English Show submenu for translations [Create Ticket](https://knowledge.spinify.com/help/kb-tickets/new?hsLang=en) [Customer Portal](https://knowledge.spinify.com/tickets?hsLang=en) - [Home](https://knowledge.spinify.com/) - [Customer Portal](https://knowledge.spinify.com/tickets?offset=0) - [Academy](https://academy.spinify.com/trainings) - [YouTube](https://www.youtube.com/channel/UCr89cR8jfrU7LbTBFSu2iPQ) - [Success Stories](https://spinify.com/customer-stories/) - [Blog](https://spinify.com/blog/) Open main navigation Close main navigation - [Home](https://knowledge.spinify.com/) - [Customer Portal](https://knowledge.spinify.com/tickets?offset=0) - [Academy](https://academy.spinify.com/trainings) - [YouTube](https://www.youtube.com/channel/UCr89cR8jfrU7LbTBFSu2iPQ) - [Success Stories](https://spinify.com/customer-stories/) - [Blog](https://spinify.com/blog/) - English Show submenu for translations - [Create Ticket](https://knowledge.spinify.com/help/kb-tickets/new) - [Customer Portal](https://knowledge.spinify.com/tickets) - [Spinify Academy](https://academy.spinify.com/trainings) [Spinify Academy](https://academy.spinify.com/trainings) How can we help you? - There are no suggestions because the search field is empty. 1. [Spinify Knowledge](https://knowledge.spinify.com/help?hsLang=en) 2. [FAQs](https://knowledge.spinify.com/help/faqs?hsLang=en) 3. [Troubleshooting](https://knowledge.spinify.com/help/faqs?hsLang=en#troubleshooting) # Videos & Sound Effects Not Working Videos & Sound Effects Not Working Ah, Technology! Sometimes it likes to give you the silent treatment! If you can't get any sounds to play from your TV, we recommend you try these steps: #### TV Settings 🔇Ensure the TV is not muted by testing another audio source (for example, YouTube)  #### Browser Settings ✅Ensure your browser version is up to date 🔈If you're using Chrome, please note that sometimes the browser only allows muted autoplay for videos. This prevents sounds from playing unless a site is specifically allowed to play sounds. To change these settings, please follow the steps below: 1. In the browser of the device not playing the audio go to: chrome://settings/content/sound?search=sound 2. Click the add button next to Allow and enter my.spinify.com, and click 'Add': ![allow\_sound.gif](https://knowledge.spinify.com/hs-fs/hubfs/Knowledge%20Base%20Import/allow_sound.gif?width=537&height=481&name=allow_sound.gif) #### 💻Try Another Browser We find Spinify, Videos, and Sounds work best on either a Chrome or Firefox browser. If you're using a different browser, try one of these. Otherwise, if you are already using Chrome or Firefox, try the alternative option. #### 📽️Visit YouTube Sometimes if the Achievement shows a black screen instead of the intended video clip, it's likely because the browser is yet to register YouTube's autoplay settings. To fix this, simply visit [**youtube.com**](https://www.youtube.com/) and play any video on the site. Once done, your Spinify Achievement videos will play as expected. #### Using Chromecast or Chromebit? ✔️Ensure the Chromecast or Chromebit are up to date 🔌Restart or unplug the device to restart it. 📺Turn the TV off, then on again #### Announcement for Achievement set to User's Achievement Sound? 👤Sounds will not play for any users that have not uploaded a custom sound 🔊Ensure all your users have a custom sound uploaded. *Unsure how? See: [How To Add Achievement Sounds For Users](https://knowledge.spinify.com/360025628752?hsLang=en).* #### Still, Having Trouble? If you're still having trouble with sounds, then the team at Spinify is here to help! 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